@article{Idzikowski:2019,
  author  = "A. Idzikowski and P. Kuryło and J. Cyganiuk and M. Ryczko",
  title   = "Customer relationship management (CRM) - philosophy and its significance for the enterprise",
  journal = "System Safety: Human - Technical Facility - Environment",
  volume  = "Vol. 1",
  number  = "no. 1",
  pages   = "1004--1011",
  year    = "2019",
}