@article{Michałowska:2015,
  author  = "M. Michałowska and S. Kotylak and W. Danielak",
  title   = "Forming relationships on the e-commerce market as a basis to build loyalty and create value for the customer. Empirical findings",
  journal = "Management",
  volume  = "Vol. 19",
  number  = "no. 1",
  pages   = "57--72",
  year    = "2015",
}